Shipping & Delivery

All orders are shipped within 1 business day.

Standard shipping - 3-4 business days

Express shipping - 1-2 business days

For remote areas, standard shipping can take up to 14 business days.

If you have not received an order within 14 days, please contact us.

Please note: We DO NOT ship to PO BOXES

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Orders under $70
$5 Standard shipping - 3-4 business days
$10 Express shipping - 1-2 business days

Orders over $70
FREE Standard shipping - 3-4 business days
$5 Express shipping - 1-2 business days

You can track your order here

Currently we only ship to Australia

To report a damaged item, please use the following process:

1) Contact us here or email shop@dekoda.com.au

2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.

Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome.

Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.