Returns

Items must be returned within 14 days of receiving your order.

Items must be unworn and unwashed.

Pierced jewellery cannot be returned for health and hygiene reasons.

Shoes must be tried on indoors.

Items must have all tags attached.

Any returns must be made at your own cost however you must obtain your proof of postage until you have received your refund, just in case your order is lost on its way back to us.

We're sorry but we are unable to offer a free returns service. Returns must be made at your own cost. Please return using a standard trackable service. A returns label for your local returns center will be included in your parcel.

Please note, the delivery charge on the purchase is non refundable.

Please return using using an AUS POST trackable service.

Repack items with all of the tags still attached, ideally in the original packaging. Please remember to include a copy of your delivery note.

Please include this form in your return parcel when you return or exchange a product - Return Slip

You must obtain your proof of postage until you have received your refund, just in case your order is lost on its way back to us.

Please return to:
PO BOX 5173
ALPHINGTON
VIC 3078

We aim to process your return ASAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30 days of returning the item(s), please contact us with the proof of postage information on your Post Office receipt and we will check this out for you.

As soon as your return has been received by our warehouse team you will receive an email notification. You will then also receive an email from us to say your refund has been processed. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.

Sorry you have received a faulty item! So we can get this sorted, please contact our Customer Services with a picture of the faulty item and your order number using one of the methods you can find you can find here

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.